I went into purchase a bike and had the WORST sales experience of my life. The guy there was totally disinterested in selling me a bike! I had test rode a few bikes prior and was hoping to get some guidance on what they had and maybe check one or two of their bikes out. I had to pull info out of the associate and when I finally asked him if I could ride one he said "God only gave me so much time on this earth" and if I wasn't buying today he didn't have time for me. If I found the right one there I may have... But I ended up purchasing a Trek which with accessories cost close to $1000. Combined with future servicing costs I won't be bringing there, I guess God gave them enough customers and money to never see me or mine. If you want a good sales experience don't bother with this place.
Went in to talk about a bike tune up. Did not get a good feeling. The guy was brief and said bring it in. I dont think so. I need to see enthusiasm. He walked away from me. Lots of bike stores, Ill try another. I need to know their stores name means something.
Eric was fantastic. Very fast and helpful
This place is great and the customer service is top notch! I went in 10 minutes before closing time and they still offered to fix my tire on the spot. Thanks for getting me back on the trails so quickly!
0 stars for customer service. Rude AF. Been in the shop 3 times same experience 3 times. Dropped of my bike to get assembled and was told one week. called exactly one week after and was told they have not touch the bike. I called before dropping it off and was told "yeah drop it off and we should be able to finish it in week" but if they was too busy they should of just told me and I would of found someone else to do it. instead I wasted my time. And if i never called i would've waited an extra week. The least he could of done was call and tell me. The guy was not interested. came off very rude. Don't waste your time going or asking any question he might just give you a brief ass answer that you can find on google. Never going back. sorry not sorry
Chelmsford Cyclery is a US Bicycle Store based in Chelmsford, Massachusetts. Chelmsford Cyclery is located at 30 Chelmsford St, Chelmsford, MA 01824, USA.
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