While I've never had a bad experience with the store or the grooming, I can't stand the scheduling format for the grooming. Each appointment is blocked off in 3 hour blocks. I have 2 dogs that I like to have groomed on the same day. I'm sorry but it doesn't take 3 hours to groom a pom or a sheltie let alone 6 hours for both. I should't need to book 3 months out just to have them both groomed on the same day.
Went in for a simple item of kitty litter. Store is very messy. Sign on a big pile in the back of the store said $12. I get up to the register to pay and it rings up as $19.99 Manager says he is working on the signs for that item now and wouldn't give it for the lower price listed. Had to go all the way back to get another kind.
Fantastic team who honestly treat the clients with care. It's easy to tell they're all pet lovers. From training, vet care, grooming, to kenneling and day care. This group always treats you well.
Today I took one of my cats to have her nails trimmed and to have several tangles taking off her sides and on her belly. Although she's much calmernow than she was when I first got her from a shelter she still won't let me do this for her. The groomer was very quick and professional. She said she had to restrain her a little with a cone but all in all she wasn't the worst cat she has ever taken care of. The experience was very pleasant for me and not very costly. Thank you so much PetSmart I will return When my cat needs additional care.
Really helpful staff and a great selection of pet supplies. The grooming department does great work and attention to detail. The Pet Hotel is very attentive and has scheduled activities for the pets. The on-site Banfield Hospital also takes great care of your little ones if they get sick or just need a regular checkup and usual shots. Great easy to find location with tons of parking.
Petsmart is a US Store based in Chelmsford, Massachusetts. Petsmart is located at 265 Chelmsford St, Chelmsford, MA 01824, USA.
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