Their online business solutions banking product is junk. Very difficult to get access online. No support after hours. LONG WAIT TIMES (10 minutes) for telephone support r=to even answer the phone during business hours. When asking for verification information, they ask about details of deposits only. Since I do not memorize those things, and our manager makes all the deposits, and that I am trying to log in to access that very information, and pay bills, I requested different verification info. Today, the "customer service" person told me (I'm not making this up), "I have nothing else I can ask you". And there you have, time for a new bank. And by the way, when I called the branch for help, nobody was available. Waiting in limbo...
Berkshire Bank is a US Bank based in Chelmsford, Massachusetts. Berkshire Bank is located at 116 Chelmsford St, Chelmsford, MA 01824, USA.
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