Operator kept asking me whether I am done or not as if she has to attend nature's urgent call. Never seen/heard such rude people in medical field.
Very very rude operator. Don't even call these guys, seeing them is a big thing.
I just called them for my son as a new patient. They don't have any appointment until Jan at all locations with all doctors. As that is too far from now, I asked them for another option. She asked me to call if there are any cancellation. I asked to put me in waiting list but she denied and asked me to call literally everyday.
You barely get to see the optometrist. The assistant/nurse? did my prescription. I told her it was too strong and my eyes were pulling. She dilated my pupils and I couldn't see. When the actual doctor came in she said, yet it was probably too strong but I've been doing this a while and told me she would lower my prescription based on my age and history without measuring or reevaluating my eyes since I now had blurred vision. The optometrist only checked for cataracts and eye health, but did not do the prescription. She basically told me to use over the counter reading glasses at my discretion. She wrote a prescription which I will not fill because it may not be accurate. I could do this without paying a doctor copay and premiums taken out of my paycheck. WASTE OF TIME AND MONEY! DON:T DIALATE PUPILS BEFORE THE DOCTOR COMES IN. THIS IS WRONG!
Should be called rude eye associates. Front desk is beyond rude and disrespectful. For members of a progressive medical profession, their customer service is stuck in the stone age and condescending. They don't listen. I requested an appt. with an ophthalmologist and explained why. They gave me an appt. with an optometrist without telling me. They act like they're doing you a favor at the front desk. Have not experienced this from the medical profession in 30 years.
Waited two hours for my appointment. They did not tell me it was an emergency appointment. I wanted a yearly check.
I've been going to Mass Eye Associates for a few years and have always found the staff friendly and helpful in both the Tewksbury and the Chelmsford locations. Last years they accommodated me during some acute issues with my eyes, even over a holiday weekend. The ophthalmologist who saw me that time was pleasant and supportive. Yesterday, I took my 88 year old mother for an exam. The staff were respectful, professional and kind while helping her through her eye exam and explaining her age related vision changes. I'm not sure who was rude in those other reviews, but I recommend this place.
Massachusetts Eye Associates is a US Doctor based in Chelmsford, Massachusetts. Massachusetts Eye Associates is located at 19 Village Square, Chelmsford, MA 01824, USA.
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